Our promise to you outlines how we will support you throughout your claim: 

• We’ll look at your policy cover to see how we can best compensate you. If we can resolve the claim when you first contact us – we will.
• We give you direct access to the expert claims handler dealing with your case.
• We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim and responding to enquiries within one working day.
• We will look for cover, paying you exactly what you are entitled to, quickly and without fuss.
• We will take a proactive approach in protecting your best interests and we’ll always consult you before making any decisions on liability.